Privacy Policy

 

Gardeco Privacy Policy

 

Our Contact Details

PO BOX 5500                              Phone: 01562824463

Kidderminster                           Email: info@gardeco.co.uk

DY11 9BB                                  Ticketing: www.gardeco.co.uk/ticket.php

 

Your privacy and security are important to us. To administer the website, communicate with you, process your orders, inform you of any special offers, we need to collect some information. Below are the details of what we collect, how we look after it and how we keep it confidential. If you have any queries concerning your privacy, please contact us using one of the methods above.

 

We do not collect any non-essential information. Any information collected is only for the registration on the website or in the processing of orders.

 

Registering

To register with our website trade pages, you will need to give us your full name, title, company name, address and at least one telephone number as well as your e-mail address. This information is stored for a default amount of seven years. This data will be deleted during our monthly analysis following this time. If you believe we hold any of your data and wish to request a copy of your data or delete any information, contact us using the contact details above.

 

Information we may hold

We may hold some or all of the following data about a user; company name, name, address, email address, and telephone number.

 

How do we obtain this information, why we collect it and how long do we hold it for?

When you place an order you will need to give us a name, address, email address, and telephone number. 

This is a minimum requirement that we must have to successfully achieve accurate, secure, and informed deliveries. 

With this information we can track parcels, ensure customers have the information they need with regards to deliveries and provide post sale customer support.

Should you register on the website the information is held to give you a more personalized experience on the site. Allowing for various unique functions and tools to be accessed and used.

We hold data for a set amount of time for legal and accounting purposes. This period is 7 years. After this period data is expunged as it is no longer required.

 

Under the General Data Protection Regulation (GDPR), we only collect and process personal data when we have a lawful basis to do so, these are:

Where we need to process your data to enter into or perform our contract with you for example to process a card payment or deliver goods to you.

Where necessary for us to comply with a legal obligation for example if we are required to disclose your data by a court order.

Where needed to protect our vital interests, or that of a third party.

 

Where we have a legitimate interest to do so, and these interests are not overridden by your interests or fundamental rights and freedoms. For example, we may process your personal data to:

Protect you, us, or others from threats (such as security threats or fraud)

Enable or administer our business in reports and customer service.

Send you news and information about our products and services (note: we currently have no such feature)

Help us to provide a better service to you, or tailor the products that we send you information about (you can opt out of receiving marketing information at any time)

Understand and improve our business or customer relationships generally.

Where you have given your consent - you may withdraw your consent at any time.

 

How we use the information collected

When you order goods or services from us, we use your information to place orders, to process payments, to deliver goods to you, to process returns and refunds, and to deal with any queries you have.

We may also be in touch with you directly for one of the following reasons:

You have placed a ticket on the portal, requesting information or regards to a query.

There is an issue with your order or with the product you have ordered and your input is required to ensure you have a satisfactory delivery and product experience.

To communicate delays and other in-transit issues surrounding any orders.

 

How we store your information

The information you give us is kept securely in our company on secure servers. Our employees only have access to the information they need to process your queries and orders. All our employees sign a non-disclosure contract.

All data access points are behind secure connections and passwords. We do not pass or sell any data onto any third parties.

 

Cookies

Our website uses cookies. Cookies are small text files which are sent and stored on your computer. You may wish to think of them as your ID card for our website. Cookies are useful to make browsing and shopping on our website easier and faster. Without cookies the website would not store any data recognising you as a new user each time you visit.

 

Links

We do offer links to other websites containing additional information we see as useful to our products and services. We are not responsible for other websites privacy policies and would advise you to check for yourself with each site before submitting your details. We do not pass any information we may hold on you to these websites ourselves.

 

Our privacy policy may change from time to time. Changes will be posted on this page on our website.

 

The information on our privacy policy does not form part of our terms and conditions.

You have the right to ask us at any time what information is held on you, and have it removed or corrected if necessary.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

 

 

Contact Us Filing Complaints

Should you have a concern, wish for a copy of your data, or have your data deleted from our system simply send an email to info@gardeco.co.uk or file a ticket on the website www.gardeco.co.uk/ticket.php. For other methods of contact see in the Contact Detail section of this document.